Yes, We are open to public.  Both individuals and businesses alike may purchase from our website and store.

Sure you can contact us. Email customer service is 24/7.  Simply send the email to support@themegastore.ca

Opening the account is not mandatory. We are open to public as well. Please go to right top of the website page. New User, Register Now

We accept all major Credit Card payments, MasterCard, Visa (Debit & Credit card), Google pay Apple pay, Shop Pay.  For Bulk & Large orders with total of more than $1000, E-Transfer, wire transfer, bank transfers are also acceptable. Please contact customer service for further inquiries. If the order is placed with Credit Card without prior confirmation and got cancelled due to certain circumstances, 3% Transaction Fee will be charged at the time of cancellation.

At Mega Store, it is our top priority to ensure your personal information is secure!  To do this we employ the best security available on the net for transmitting your personal information: SSL. SSL safeguards your information and guarantees your privacy while ordering through our site.  You can see SSL is being employed by the lock icon at the top left of your screen and the 'https' in the address bar, as opposed to the 'http' that is normally there.

There is no exchange, no refund for any food item shipped However, if you are not able to use any non-food item or / and are not satisfied with the product, or ordered the wrong item, We can process the return with 15-25% Restocking Fee, depending on the condition of the item received. For return the product should be in the same original condition. Please forward the picture of the product received. The original shipping fee paid is not refundable. The return shipping label will be payable. For further help email us at support@themegastore.ca

Our customer Satisfaction Guarantee will give you confidence in your grocery order. Returns: Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Your claim will be closed within 7 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Refund: There will be 15% Restocking Fee Charged for Return items Price before Tax. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. E-Transfer Refunds might take 2-4 days. If you’ve done all of this and you still have not received your refund yet, please contact us at info@megastore.ca

Sale items: Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@megastore.ca

Proudly CANADIAN. OPEN to Businesses & Public both. We offer Free Shipping to our valued customers.
We ship all across Canada.

Shipping Timeframes:
You can check the estimated shipping time-frame for your order or items in following ways: During Checkout you will be able to see the estimated shipping timeline as per the carrier chosen. Free Shipping is NO TIMELINE shipping, orders are being processed in que. Following purchase Track Orders in your account.

Processing Timeframe:
The website will give you the estimated timeline at the checkout page before you place the order. This time includes only the working business days and excludes any statutory holidays and Sundays. There might be delays for bulk orders or if you are placing the order with the item which is short in the market.

The order will be processed according to the shipping method or service you will choose at the checkout page. You will be notified for any short or missing item within the processing time. All orders are processed in the que and according to the service chosen and paid at the checkout.

If any part of your order is damaged or missing, please contact one of our Customer Solutions Specialists within 1 business day of receiving your order so we can find a solution for you.
If the package is really damaged by the carrier in transit, simply refuse to accept the package or
1-Contact us by email within 1 business day
2-Do not file a claim direct with the carrier, they might refuse the claim as you had not placed the order with the carrier.
3-Keep the damaged packing materials for inspection
4-Take pictures of the damaged items and packaging.
Though our warehouses give great attention to packaging every order for shipment, damage can occur in transit. In the case of damage we must go to the carrier company to receive reimbursement for these damages. 
If you accept the order not noticing the damage or missing items in any way , we CANNOT guarantee any compensation for damages.